Bring calm to the chaos.

Incidents happen — its how you respond that matters. Discover how Fray can help your whole organization manage and learn from incidents.

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Inspired by battle-tested software used at Fortune 100 companies.

Our AI-assisted incident management platform simplifies your incident response process by providing all the tools you need in one place so you can wade into the fray with confidence.

Incident Management

Create, document, track, close, and reopen incidents, all while real-time chat allows your team to collaborate and share information with ease. Everything is documented for review and audit, including who participated, what systems were affected, and more. 

Resource Catalog

Track resources like servers, load balancers, network switches, VPC’s, virtual machines, applications, and more, each with their own ownership, location, and custom metadata. Attach resources to incidents to generate metrics for analysis and review. 

Root Cause Analysis

Dive deep into your incidents to find issues, set remediation agendas, and uncover areas that need improvement. Share RCA docs internally and externally in a variety of formats. 

Metrics & Analytics

Uncover hidden patterns, understand your infrastructure better, and look for key areas for improvement. Track common metrics like MTTA and MTTR, identify problem resources, and much more. 

AI-Assisted for Smarter Working

Leverage bleeding-edge Large Language Models (LLM) to summarize and pattern-mine your incidents, RCA’s, and metrics. By using AI responsibly we get the benefits of connecting thousands of data points and surfacing analytics without the bombastic claims, unfulfilled promises, hallucinations, or overblown hype. We don’t do that here.

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Reduction in Mean Time to Resolution (MTTR) after adopting Fray.
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Fewer hours spent writing, reviewing, and auditing Root Cause Analyses (RCA).
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Real-time chat messages sent through Fray.
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Reduction in Mean Time to Resolution (MTTR) after adopting Fray.

Ready to Get Started?

We love the enthusiasm, but we’re not quite ready — shoot us an email to be one of the first to hear when we’re ready to roll.

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